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Terms and conditions

Last updated: 2026-05-22

These Terms and Conditions govern access to and use of the enbia website (hereinafter "site"), under Portuguese Decree-Law 7/2004 of 7 January (electronic commerce) and other applicable legislation.

1. Provider identification

The site is operated by:

  • Entity: Enbiente — Energia e Ambiente, Lda.
  • Registered office: Rua Santa Isabel, Lote 2, Cave, Repeses, 3500-726 Viseu, Portugal
  • NIPC and commercial registration: PT516571516
  • Email: [email protected]
  • Phone: +351 232 099 900

2. Purpose and nature of the site

The enbia site presents the practical process-automation services for small and medium enterprises (SMEs) provided by Enbiente.

The site is informational and is not a transactional platform: it does not allow contracting, payment or service execution directly through its pages. Any commercial relationship is formalised subsequently, in writing, between Enbiente and the customer, via a separate proposal.

Submission of the contact form on the site does not, in itself, create any contractual obligation; it represents the start of a commercial conversation that may or may not evolve into a formal proposal.

3. Acceptance and capacity

Accessing and using the site implies full awareness and acceptance of these Terms. If you do not agree with any of the clauses, you should leave the site.

The site is intended for professional contacts. By submitting the contact form, you declare that you are at least 18 years of age and that you have legal capacity to bind the entity you may represent.

4. Content and intellectual property

All site elements — notably text, images, logos, icons, video, source code, layout, visual identity, mascot, and other materials — are owned by Enbiente or used by Enbiente under the applicable licences, and are protected by Portuguese and European legislation on copyright, trademarks and other intellectual-property rights.

The following uses are permitted without prior authorisation:

  • Browsing and reading by end users.
  • Quoting short excerpts, with clear attribution and a link to the original page.
  • Sharing public URLs of the site by email or social media.

Any other use — including reproduction, modification, adaptation, distribution, public communication, commercial exploitation, or decompilation of the source code — requires the prior written authorisation of Enbiente.

Third-party logos and trademarks that may be referenced on the site belong to their respective holders and are used for identification purposes only.

5. Use of the contact form

By submitting the form, you undertake to:

  • Provide true, accurate and up-to-date information.
  • Not use the form to send unlawful, offensive, fraudulent, spam, or any other communications contrary to good faith.
  • Not interfere with the normal operation of the site, in particular through automated submissions or attempts to overload the service.

Enbiente reserves the right not to follow up on submissions it considers abusive, and to adopt the technical and legal measures it deems appropriate to protect the site.

The processing of personal data submitted through the form is governed by the Privacy Policy, which forms an integral part of these Terms.

6. Availability and accuracy of content

Enbiente makes reasonable efforts to keep the site available and its content up to date, but cannot guarantee:

  • Continuous and uninterrupted availability; the site may be temporarily unavailable for maintenance, technical intervention, network failures, or force-majeure events.
  • The absence of typographical, technical or content errors, which will be corrected as soon as detected.
  • The continued currency of informational content (articles, Workfolio cases). Publication and update dates are shown on each page.

Cases published in the Workfolio labelled as illustrative examples describe typical scenarios and do not necessarily correspond to specific clients.

7. Limitation of liability

To the maximum extent permitted by applicable law, Enbiente is not responsible for:

  • Decisions taken by visitors based on site information without directly consulting the team.
  • Indirect damages, loss of profits, loss of data, or loss of business opportunities arising from use or inability to use the site.
  • The content, policies or availability of third-party sites linked from this site.
  • Unavailability, errors or failures resulting from causes outside its reasonable control, including, without limitation, force-majeure events, telecommunications-provider failures, cyber attacks, or actions of third parties.

The limitation in this article does not apply where mandatory law does not permit it, in particular in cases of wilful misconduct or gross negligence.

8. External links

The site contains links to third-party sites — notably Enbiente's institutional site, social-media profiles, and other resources referenced in editorial content. These links are provided for informational convenience. Enbiente does not control or endorse the content of those sites and disclaims any responsibility for their accuracy, lawfulness or availability.

9. Force majeure

Enbiente is not responsible for the non-performance or defective performance of any obligation related to the site that results from circumstances beyond its reasonable control, including natural disasters, generalised electricity or telecommunications failures, acts of public authority, labour disputes, or pandemics.

10. Changes to the site and to the Terms

Enbiente reserves the right, at any time and without prior notice, to:

  • Modify, suspend or discontinue the site, in whole or in part.
  • Update these Terms.

Continued use of the site after publication of an updated version of these Terms constitutes acceptance of the new version. The last-updated date shown at the top is the authoritative reference for the version in force.

11. Severability

Should any clause of these Terms be found invalid, unlawful or unenforceable by a competent authority, the validity and enforceability of the remaining clauses is not affected and they remain in full force.

12. Complaints and dispute resolution

Before any escalation, we suggest contacting Enbiente directly to attempt amicable resolution of any matter.

Without prejudice to the above, the electronic Livro de Reclamações is available at livroreclamacoes.pt, and the European Online Dispute Resolution (ODR) platform at ec.europa.eu/consumers/odr.

13. Governing law and jurisdiction

These Terms are governed by Portuguese law.

For the resolution of any dispute arising from use of the site, the Judicial Court of the Viseu Region (Tribunal Judicial da Comarca de Viseu) is conventionally competent, with express waiver of any other, without prejudice to mandatory legal provisions to the contrary.

14. Contact

For any matter relating to these Terms:

  • Email: [email protected]
  • Phone: +351 232 099 900
  • Address: Rua Santa Isabel, Lote 2, Cave, Repeses, 3500-726 Viseu, Portugal